• How can I use the 10% new member discount?

    Your discount code is sent to your e-mail address where you defined your membership. You can use it by typing it in the "my discount codes" field during the payment step.


    Can I make an exchange?

    We do not have an exchange option. Instead, you can request a refund for the product you want to replace to your Bad Bear Wallet account. When we receive your cargo, your refund will be reflected in your wallet and you can immediately order the product you want without wasting time with the bank refund period.


    What are the conditions for returning the product?

    The product must not have been used within 14 days and must not have any stains, tears, breaks, etc. There should be no damage. Underwear products cannot be returned or exchanged for hygiene reasons.


  • How can I make my refund?

    If you want to send it via Sürat Cargo, call 1254558017

    If you want to send it via Mng Cargo, you can return it free of charge with our customer code 299956605.

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